Email us
info@gophineservices.comBest for artwork files, quotes and non-urgent requests. Replies within one working day.
Response targets
Critical
Network or system down
Same day, on site
High
Single user or device blocked
Within 24 hours
Standard
Requests, reprints, file access
1–2 working days
Targets apply to clients on a support contract. Ad-hoc requests are scheduled by availability.
Frequently asked
Do you support equipment you did not install?
Yes. We start with a paid assessment, then quote either a one-off fix or a monthly support contract.
Can you reprint an old job?
We keep production files for past jobs. Send the job name or approximate date and we will confirm.
Can I get my design source files?
Editable source files are handed over at project close. If you need another copy, email us and we will resend.
Do you offer support contracts?
Yes — monthly retainers with agreed response times, scheduled maintenance visits and remote support included.
How long are photo files kept?
Retouched deliverables are archived for 12 months. Raw files can be supplied on request during that period.
Need to log a request in writing?
Use the enquiry form and describe the issue — it reaches the same team.